Where do I return my Verizon Fios router?

Not at a Verizon Wireless store — those are a separate retail organization and don't process Fios returns. Use UPS Store with a Verizon-issued prepaid label, or find a corporate Verizon Wired store in your metro.

Do I need an appointment to return cable equipment?

For UPS Store: no. For corporate Spectrum or Xfinity Stores: usually no, but check ahead — some flag busy locations.

FREE TOOL · 184 ISPs covered

Where do I return my cable box, router, or modem?

Pick your provider, drop in your ZIP, and we'll show you the locations that will actually accept your equipment — plus the wrong stores to avoid. No more driving your Verizon Fios router to a Verizon Wireless store and being turned away at the counter.

Updated 2026-06-06 184 carriers covered · adding more weekly No signup, no email required Phone numbers + maps included

Pick your provider above to see return instructions.

Or jump to one of the most-searched carriers:

Xfinity · Spectrum · Verizon Fios · AT&T · Cox · Optimum · Frontier · CenturyLink

Common questions

I drove to a Verizon Wireless store with my Fios router and they wouldn't take it. Why?

Because Verizon Wireless and Verizon Fios are run as two separate retail organizations. The Wireless stores only handle wireless phones and accessories — they don't have the back-end systems to process Fios equipment returns. This catches thousands of people every year. The right move: ship it via UPS Store with a Verizon-issued prepaid label, or take it to a corporate-only Verizon Wired store if there's one in your metro. Pick Verizon Fios above and we'll show you the locations that actually work in your ZIP.

How long do I have to return ISP equipment after canceling?

Most major US carriers give you 30 days from the cancellation date. Miss that window and they bill you for the full retail price of the gear — typically $100–$300 per device. Get a tracking receipt when you drop off at UPS or FedEx — that's your proof of return if the carrier ever claims they didn't get it.

What if I lost the original box?

Doesn't matter for most carriers. UPS Store will pack and label the equipment for you when you bring in the carrier's prepaid label — that's the whole point of the partnership. Bring the gear, the power adapter, and any remotes that came with it.

Do I need an appointment?

For UPS Store dropoff: no. For corporate ISP stores (Spectrum Store, Xfinity Store): usually no for returns, but check online — some flag busy locations and let you reserve a slot. Calling ahead saves you a wasted trip on big-equipment returns.

Can I just throw it away or sell it on eBay?

No. The carrier owns the equipment until they receive it back. They'll bill you the unreturned-equipment fee (usually $100–$300) if you don't return it within their window. Reselling carrier-owned gear is a legal gray area at best.

Does this tool work for tribal carriers, electric co-ops, and tiny ISPs?

Yes. We list 184 carriers including Navajo Tribal Utility Authority, Vermont CUDs, Alaska Communications, electric co-op fiber arms, and 100+ small regional operators. If your carrier isn't here, check the directory — we add new records weekly.

I'm switching providers — when should I return equipment?

After the new service is installed and working — not before. The old carrier doesn't bill you for service after you cancel, but they'll bill you for unreturned equipment 30 days after cancellation. Cancel the day the new service activates, then return the gear within 2 weeks to be safe.

Built by Bear & Rick Baron — a father-and-son AV install team with 78 combined years of residential AV experience. Rick has personally walked customers through this return process hundreds of times after they got the wrong-store runaround. That's what this tool exists to prevent.