FRONTIER EQUIPMENT RETURN · 2026 GUIDE
Canceling Frontier and need to return your gateway, router, modem, or set-top box? You have 30 days from cancellation before they bill you the full retail price. This page lists the right dropoff locations + the wrong stores to avoid.
Do NOT drop off equipment at:
Frontier has ZERO retail stores. Don't drive anywhere. The only return path is UPS or USPS with a prepaid label generated from your Frontier account or by calling support.
Frontier gives you 30 days from cancellation to return all rented equipment. Miss that and they'll typically bill the full retail price — usually $100–$300 per device. We've seen the bill hit on day 31 more than once. Don't drag it out.
The safe paper trail: drop at UPS Store, get the printed tracking receipt, take a photo of it with your phone. If anything goes sideways with the carrier later, that receipt + tracking number is your evidence the equipment was returned on time.
You only need to return equipment Frontier rented to you. If you bought a retail modem or router (an Arris, Netgear, TP-Link, etc.) it's yours to keep — they'll never ask for it back. If you have a Frontier-branded gateway, that's almost certainly rented. Check your bill — the line item "equipment rental" or "gateway fee" tells you which units to return.
Built by Bear & Rick Baron — a father-and-son AV install team with 78 combined years of residential AV experience. Rick has walked customers through Frontier returns hundreds of times after they got the wrong-store runaround. Frontier is publicly-traded since 1935. Verified 2026-06-06 against Frontier's official return policy. Re-checked quarterly.