XFINITY EQUIPMENT RETURN · 2026 GUIDE
Where to return Xfinity equipment in 2026
Canceling Xfinity and need to return your gateway, router, modem, or set-top box? You have 30 days from cancellation before they bill you the full retail price.
This page lists the right dropoff locations + the wrong stores to avoid.
Updated 2026-06-06
Verified against Xfinity's official return policy
Phone numbers + maps included
No signup required
⚠ Wrong-store warning for Xfinity
Do NOT drop off equipment at:
- Xfinity Mobile retail kiosks (mall kiosks selling phones — staff often can't process internet/TV equipment)
- Comcast Business stores (separate business division — cannot accept residential returns)
Xfinity is generally easier than Fios because most equipment can be returned at corporate-run Xfinity Stores. But Xfinity MOBILE kiosks (the phone-only mall locations) are not the same as Xfinity Internet stores — bring your residential equipment to a full-service Xfinity Store, not a Mobile kiosk.
How to return Xfinity equipment (4-step path)
- Call Xfinity first at 1-800-934-6489 and request a return label. This is the fastest way to get the official prepaid shipping label.
- Pack the equipment in any box that fits — the original packaging is not required if you go through UPS Store, since they'll pack it for you.
- Drop at any UPS Store nationwide with the prepaid label attached. UPS scans it, gives you a tracking receipt — that's your proof of return.
- Keep the tracking number for at least 60 days. If Xfinity ever bills you for the equipment, this is your evidence that it was returned on time.
Xfinity customer support contacts
- Corporate address
- Comcast Customer Service, P.O. Box 7468, Newark, NJ 07101 (billing correspondence)
Xfinity dropoff locations
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Any UPS Store nationally — prepaid Xfinity return label
Any UPS Store location, (nationwide)
Phone: 1-800-742-5877 (UPS general)
The UPS Store
Call Xfinity to generate a prepaid return label or print one from your account. Drop at any UPS Store — they scan the label and issue a receipt. No box required. Fastest, most reliable method.
xFi GatewaySet-top boxes (X1/Flex/XiOne)Voice modemRemote
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Xfinity Store — Center City Philadelphia (flagship)
1701 JFK Boulevard, Philadelphia, PA, 19103
Phone: 1-800-934-6489
Xfinity (corporate-operated)
Comcast's HQ-city flagship store. Full-service, walk-in, no appointment needed for equipment returns. Use the Xfinity Store locator to find your nearest equivalent — most metros have at least one.
xFi GatewaySet-top boxesVoice modemRemoteXfinity Mobile equipment
Xfinity Internet sign-upXfinity TVXfinity MobileXfinity VoiceBill pay
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Xfinity Store locator (nationwide directory)
Multiple locations per metro, Nationwide
Phone: 1-800-934-6489
Xfinity (corporate-operated)
Official store locator. Filter by ZIP. Confirm by phone that the specific store handles residential equipment returns — some smaller-market locations are sales-only.
xFi GatewaySet-top boxesVoice modemRemote
All Xfinity residential services
Xfinity return deadlines + fees (what to expect)
Xfinity gives you 30 days from cancellation to return all rented equipment. Miss that and they'll typically bill the full retail price — usually $100–$300 per device. We've seen the bill hit on day 31 more than once. Don't drag it out.
The safe paper trail: drop at UPS Store, get the printed tracking receipt, take a photo of it with your phone. If anything goes sideways with the carrier later, that receipt + tracking number is your evidence the equipment was returned on time.
What Xfinity considers "rented" vs. "purchased" equipment
You only need to return equipment Xfinity rented to you. If you bought a retail modem or router (an Arris, Netgear, TP-Link, etc.) it's yours to keep — they'll never ask for it back. If you have a Xfinity-branded gateway, that's almost certainly rented. Check your bill — the line item "equipment rental" or "gateway fee" tells you which units to return.
About this guide
Built by Bear & Rick Baron — a father-and-son AV install team with 78 combined years of residential AV experience.
Rick has walked customers through Xfinity returns hundreds of times after they got the wrong-store runaround.
Xfinity is publicly-traded since 1963.
Verified 2026-06-06 against Xfinity's official return policy. Re-checked quarterly.