VERIZON FIOS EQUIPMENT RETURN · 2026 GUIDE
Where to return Verizon Fios equipment in 2026
Canceling Verizon Fios and need to return your gateway, router, modem, or set-top box? You have 30 days from cancellation before they bill you the full retail price.
This page lists the right dropoff locations + the wrong stores to avoid.
Updated 2026-06-06
Verified against Verizon Fios's official return policy
Phone numbers + maps included
No signup required
⚠ Wrong-store warning for Verizon Fios
Do NOT drop off equipment at:
- Verizon Wireless retail stores (the ones with the red checkmark logo selling phones)
- Verizon Authorized Retailers (TCC, GoWireless, Cellular Sales, etc. — these are FRANCHISES, not Verizon-operated)
The single most common Fios mistake: driving Fios equipment to a Verizon Wireless store and being turned away. Wireless retail and Fios are operationally separate. Fios equipment goes back via UPS with a prepaid label (preferred) OR a small number of dedicated corporate Fios stores in the original Fios footprint.
How to return Verizon Fios equipment (4-step path)
- Call Verizon Fios first at 1-800-837-4966 and request a return label. This is the fastest way to get the official prepaid shipping label.
- Pack the equipment in any box that fits — the original packaging is not required if you go through UPS Store, since they'll pack it for you.
- Drop at any UPS Store nationwide with the prepaid label attached. UPS scans it, gives you a tracking receipt — that's your proof of return.
- Keep the tracking number for at least 60 days. If Verizon Fios ever bills you for the equipment, this is your evidence that it was returned on time.
Verizon Fios customer support contacts
- Corporate address
- Verizon, P.O. Box 489, Newark, NJ 07101 (billing correspondence)
Verizon Fios dropoff locations
-
Any UPS Store nationally — prepaid Fios return label
Any UPS Store location, (nationwide)
Phone: 1-800-742-5877 (UPS general)
The UPS Store
PREFERRED METHOD. Call Verizon Fios support to generate a prepaid return label, then drop the equipment at any UPS Store. UPS scans the label, gives you a receipt, and you're done — you don't need to box or weigh anything. This is the path Verizon support actually recommends.
Fios router/gatewayFios set-top boxesFios remote
-
Verizon Experience Store — Times Square (NY)
1535 Broadway, New York, NY, 10036
Phone: (212) 944-9740
Verizon (corporate-operated, dual-brand)
One of the few corporate-operated stores that handles BOTH wireless AND Fios. Confirm by phone before driving — staff turnover is real and Fios support can be inconsistent at brand-mixed locations.
Fios router/gatewayFios set-top boxes
Verizon Fios sign-upVerizon wireless sign-upFios bill pay
-
Verizon Fios Store — Sterling, VA
22000 Dulles Retail Plaza, Sterling, VA, 20166
Phone: (703) 421-9100
Verizon (corporate-operated)
DMV-area Verizon-operated store, can handle both Fios and wireless. Call ahead — Fios-equipped staff aren't on every shift.
Fios router/gatewayFios set-top boxesFios remote
Verizon Fios sign-upFios upgradesFios bill payVerizon wireless sign-up
Verizon Fios return deadlines + fees (what to expect)
Verizon Fios gives you 30 days from cancellation to return all rented equipment. Miss that and they'll typically bill the full retail price — usually $100–$300 per device. We've seen the bill hit on day 31 more than once. Don't drag it out.
The safe paper trail: drop at UPS Store, get the printed tracking receipt, take a photo of it with your phone. If anything goes sideways with the carrier later, that receipt + tracking number is your evidence the equipment was returned on time.
What Verizon Fios considers "rented" vs. "purchased" equipment
You only need to return equipment Verizon Fios rented to you. If you bought a retail modem or router (an Arris, Netgear, TP-Link, etc.) it's yours to keep — they'll never ask for it back. If you have a Verizon Fios-branded gateway, that's almost certainly rented. Check your bill — the line item "equipment rental" or "gateway fee" tells you which units to return.
About this guide
Built by Bear & Rick Baron — a father-and-son AV install team with 78 combined years of residential AV experience.
Rick has walked customers through Verizon Fios returns hundreds of times after they got the wrong-store runaround.
Verizon Fios is publicly-traded since 2005.
Verified 2026-06-06 against Verizon Fios's official return policy. Re-checked quarterly.