AT&T EQUIPMENT RETURN · 2026 GUIDE
Where to return AT&T equipment in 2026
Canceling AT&T and need to return your gateway, router, modem, or set-top box? You have 30 days from cancellation before they bill you the full retail price.
This page lists the right dropoff locations + the wrong stores to avoid.
Updated 2026-06-06
Verified against AT&T's official return policy
Phone numbers + maps included
No signup required
⚠ Wrong-store warning for AT&T
Do NOT drop off equipment at:
- AT&T Authorized Retailers (operated by Prime Communications, Wireless Vision, etc — franchise stores cannot accept Fiber returns)
- Cricket Wireless stores (AT&T-owned brand but separate operations)
AT&T does NOT accept fiber equipment at retail stores. Period. Even the corporate-operated AT&T Stores will redirect you to UPS. The official return path is UPS/FedEx prepaid label only. Driving to a store wastes your time.
How to return AT&T equipment (4-step path)
- Call AT&T first at 1-800-288-2020 and request a return label. This is the fastest way to get the official prepaid shipping label.
- Pack the equipment in any box that fits — the original packaging is not required if you go through UPS Store, since they'll pack it for you.
- Drop at any UPS Store nationwide with the prepaid label attached. UPS scans it, gives you a tracking receipt — that's your proof of return.
- Keep the tracking number for at least 60 days. If AT&T ever bills you for the equipment, this is your evidence that it was returned on time.
AT&T customer support contacts
- Corporate address
- AT&T Bill Payment Center, Sacramento, CA 95887-0001
AT&T dropoff locations
-
Any UPS Store nationally — AT&T equipment return
Any UPS Store location, (nationwide)
Phone: 1-800-742-5877
The UPS Store
Call AT&T to generate a prepaid return label OR pull it from your account. UPS scans, gives you a receipt, done. THE official path for AT&T.
AT&T GatewayFiber ONTU-verse receivers
-
Any FedEx Office Print & Ship Center
Any FedEx Office location, (nationwide)
Phone: 1-800-463-3339
FedEx Office
Alternative to UPS — same prepaid-label flow. Pick whichever is closer.
AT&T GatewayFiber ONTU-verse receivers
AT&T return deadlines + fees (what to expect)
AT&T gives you 30 days from cancellation to return all rented equipment. Miss that and they'll typically bill the full retail price — usually $100–$300 per device. We've seen the bill hit on day 31 more than once. Don't drag it out.
The safe paper trail: drop at UPS Store, get the printed tracking receipt, take a photo of it with your phone. If anything goes sideways with the carrier later, that receipt + tracking number is your evidence the equipment was returned on time.
What AT&T considers "rented" vs. "purchased" equipment
You only need to return equipment AT&T rented to you. If you bought a retail modem or router (an Arris, Netgear, TP-Link, etc.) it's yours to keep — they'll never ask for it back. If you have a AT&T-branded gateway, that's almost certainly rented. Check your bill — the line item "equipment rental" or "gateway fee" tells you which units to return.
About this guide
Built by Bear & Rick Baron — a father-and-son AV install team with 78 combined years of residential AV experience.
Rick has walked customers through AT&T returns hundreds of times after they got the wrong-store runaround.
AT&T is publicly-traded since 1983.
Verified 2026-06-06 against AT&T's official return policy. Re-checked quarterly.