WOW (WIDEOPENWEST) EQUIPMENT RETURN · 2026 GUIDE
Canceling WOW (WideOpenWest) and need to return your gateway, router, modem, or set-top box? You have 30 days from cancellation before they bill you the full retail price. This page lists the right dropoff locations + the wrong stores to avoid.
Call the carrier first to get a prepaid label, then drop the equipment at any UPS Store with the label. Keep the tracking receipt — UPS dropoff is the safest paper trail.
WOW (WideOpenWest) gives you 30 days from cancellation to return all rented equipment. Miss that and they'll typically bill the full retail price — usually $100–$300 per device. We've seen the bill hit on day 31 more than once. Don't drag it out.
The safe paper trail: drop at UPS Store, get the printed tracking receipt, take a photo of it with your phone. If anything goes sideways with the carrier later, that receipt + tracking number is your evidence the equipment was returned on time.
You only need to return equipment WOW (WideOpenWest) rented to you. If you bought a retail modem or router (an Arris, Netgear, TP-Link, etc.) it's yours to keep — they'll never ask for it back. If you have a WOW (WideOpenWest)-branded gateway, that's almost certainly rented. Check your bill — the line item "equipment rental" or "gateway fee" tells you which units to return.
Built by Bear & Rick Baron — a father-and-son AV install team with 78 combined years of residential AV experience. Rick has walked customers through WOW (WideOpenWest) returns hundreds of times after they got the wrong-store runaround. WOW (WideOpenWest) is see-record. Verified 2026-06-06 against WOW (WideOpenWest)'s official return policy. Re-checked quarterly.