Internet provider · 8-STATE · Fiber · Cable
WideOpenWest (WOW!)
Cable that's been overlaying fiber aggressively. Fiber tier is real competition to Comcast/Spectrum. Cable tier is fine.
- Parent company
- WideOpenWest (NYSE: WOW)
- Founded
- 1996
- Headquarters
- Englewood, CO
- Service types
- Fiber · Cable
- States served
- 8 states: AL, FL, GA, IL, IN, MI, SC, TN
- ZIPs covered
- ~480
- Residential subs
- ~510,000 (2026-Q1)
- Gateway fee
- $14/mo
- Install fee
- $75
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 300 Mbps | 300 Mbps | 30 Mbps | $50/mo | Unlimited |
| 1 Gig | 1 Gbps | 50 Mbps | $75/mo | Unlimited |
| Fiber 2 Gig | 2 Gbps | 2 Gbps | $105/mo | Unlimited |
| Fiber 5 Gig | 5 Gbps | 5 Gbps | $140/mo | Unlimited |
Notes: Cable + fiber overlay. Big midwest + southeast footprint.
Cities + markets served
- Detroit MI
- Chicago IL
- Cleveland OH
- Augusta GA
- Pinellas FL
- Greenville SC
- Knoxville TN
- Huntsville AL
Ownership & corporate history
Ownership type: see-record
See main carrier record for ownership detail.
Customer service & support
- Customer service
- (see website)
- Technical support
- (see website)
- Billing
- (see website)
- Support portal
- https://www.wowway.com/support
- Billing portal
- https://www.wowway.com/
Returning your equipment
Accepted return methods: mail-to-carrier-hq · ups-store-prepaid-label
You must return: Carrier-rented gateway/router/ONT, Set-top boxes (if any), Remotes
Common mistake: Call the carrier first to get a prepaid label, then drop the equipment at any UPS Store with the label. Keep the tracking receipt — UPS dropoff is the safest paper trail.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store nationally — WideOpenWest (WOW!) prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Carrier-rented equipment
Branded as: The UPS Store (independent franchise)
Bring the carrier-issued prepaid label and the equipment in original packaging if you still have it.
Does WideOpenWest (WOW!) serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.