Internet provider · 9-STATE · Fiber
Verizon Fios
Pre-built fiber from the FiOS deployment era — fully symmetric, no data caps, no contracts. Where it's available, it's the gold standard cable replacement. Mature, reliable, the network just works.
- Parent company
- Verizon Communications Inc. (NYSE: VZ)
- Founded
- 2005
- Headquarters
- New York, NY
- Service types
- Fiber
- States served
- 9 states: DC, DE, MA, MD, NJ, NY, PA, RI, VA
- ZIPs covered
- ~3,800
- Residential subs
- ~7,100,000 (2026-Q1)
- Gateway fee
- Included
- Install fee
- Free
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 300 Mbps | 300 Mbps | 300 Mbps | $50/mo | Unlimited |
| 500 Mbps | 500 Mbps | 500 Mbps | $70/mo | Unlimited |
| 1 Gig | 940 Mbps | 880 Mbps | $90/mo | Unlimited |
| 2 Gig | 2.3 Gbps | 2.3 Gbps | $110/mo | Unlimited |
Notes: Mobile customers save $25/mo (Verizon wireless required). 5-year price guarantee on Gig tiers.
Ownership & corporate history
Ownership type: publicly-traded (since 2005)
Previously known as / acquired: Bell Atlantic · NYNEX · GTE Internetworking · Verizon FiOS (original branding)
Fios was rolled out 2005-2010 under Verizon Communications. Verizon split off its wireless operations as an internal segment but kept everything under one corporate parent. The retail STORES are split into separate brands (Verizon — wireless, Verizon Fios — home internet/TV) — that's where the customer confusion starts.
Customer service & support
- Customer service
- 1-800-837-4966
- Technical support
- 1-800-837-4966
- Billing
- 1-800-837-4966
- Billing portal
- https://www.verizon.com/my/billpay
- Mailing address
- Verizon, P.O. Box 489, Newark, NJ 07101 (billing correspondence)
Returning your equipment
Accepted return methods: ups-store-prepaid-label · corporate-fios-store
You must return: Fios router/gateway, ONT power supply (some models), Set-top boxes (if you had Fios TV), Remote controls (if applicable)
⚠ Do NOT drop equipment at these stores
These branded retail stores share the carrier's name but cannot accept equipment returns for this service. Confirm before driving:
- Verizon Wireless retail stores (the ones with the red checkmark logo selling phones)
- Verizon Authorized Retailers (TCC, GoWireless, Cellular Sales, etc. — these are FRANCHISES, not Verizon-operated)
Common mistake: The single most common Fios mistake: driving Fios equipment to a Verizon Wireless store and being turned away. Wireless retail and Fios are operationally separate. Fios equipment goes back via UPS with a prepaid label (preferred) OR a small number of dedicated corporate Fios stores in the original Fios footprint.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store nationally — prepaid Fios return label UPS Store partner
Any UPS Store location, (nationwide), — —
📞 1-800-742-5877 (UPS general)
Accepts equipment: Fios router/gateway, Fios set-top boxes, Fios remote
Branded as: The UPS Store
PREFERRED METHOD. Call Verizon Fios support to generate a prepaid return label, then drop the equipment at any UPS Store. UPS scans the label, gives you a receipt, and you're done — you don't need to box or weigh anything. This is the path Verizon support actually recommends.
-
Verizon Experience Store — Times Square (NY) Corporate-operated
1535 Broadway, New York, NY 10036
Accepts equipment: Fios router/gateway, Fios set-top boxes
Can sign up for: Verizon Fios sign-up, Verizon wireless sign-up, Fios bill pay
Branded as: Verizon (corporate-operated, dual-brand)
One of the few corporate-operated stores that handles BOTH wireless AND Fios. Confirm by phone before driving — staff turnover is real and Fios support can be inconsistent at brand-mixed locations.
-
Verizon Fios Store — Sterling, VA Corporate-operated
22000 Dulles Retail Plaza, Sterling, VA 20166
Accepts equipment: Fios router/gateway, Fios set-top boxes, Fios remote
Can sign up for: Verizon Fios sign-up, Fios upgrades, Fios bill pay, Verizon wireless sign-up
Branded as: Verizon (corporate-operated)
DMV-area Verizon-operated store, can handle both Fios and wireless. Call ahead — Fios-equipped staff aren't on every shift.
Does Verizon Fios serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.