Internet provider · 21-STATE · Fiber
AT&T Fiber
Solid symmetric fiber tech across 21 states, but the $10/mo gateway fee mirrors the worst cable habits and install scheduling complaints are common.
- Parent company
- AT&T Inc. (NYSE: T)
- Founded
- 1983
- Headquarters
- Dallas, TX
- Service types
- Fiber
- States served
- 21 states: AL, AR, CA, FL, GA, IL, IN, KS, KY, LA, MI, MS, MO, NV, NC, OH, OK, SC, TN, TX, WI
- ZIPs covered
- ~12,500
- Residential subs
- ~9,200,000 (2026-Q1)
- Gateway fee
- $10/mo
- Install fee
- $99
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 300 Mbps | 300 Mbps | 300 Mbps | $55/mo | Unlimited |
| 500 Mbps | 500 Mbps | 500 Mbps | $65/mo | Unlimited |
| 1 Gig | 1 Gbps | 1 Gbps | $80/mo | Unlimited |
| 2 Gig | 2 Gbps | 2 Gbps | $110/mo | Unlimited |
| 5 Gig | 5 Gbps | 5 Gbps | $245/mo | Unlimited |
Notes: DirecTV Stream bundle saves $10/mo via separate auth.
Ownership & corporate history
Ownership type: publicly-traded (since 1983)
Previously known as / acquired: Southwestern Bell · SBC Communications · AT&T (Ma Bell legacy) · AT&T U-verse (fiber's predecessor brand)
AT&T Fiber is part of AT&T Inc. The retail STORES split into AT&T Mobility (wireless — most are franchise-owned 'Authorized Retailers') and a small number of corporate-operated AT&T Stores that can handle Fiber/Internet Air equipment. The Mobility-only franchise stores are the #1 source of customer confusion.
Customer service & support
- Customer service
- 1-800-288-2020
- Technical support
- 1-800-288-2020
- Billing
- 1-800-288-2020
- Support portal
- https://www.att.com/support/
- Billing portal
- https://www.att.com/my/
- Mailing address
- AT&T Bill Payment Center, Sacramento, CA 95887-0001
Returning your equipment
Accepted return methods: ups-store-prepaid-label · fedex-prepaid-label
You must return: BGW320 / BGW210 / 5268 Gateway, AT&T Fiber ONT (some models — confirm by phone), Receivers + remotes (if you had U-verse TV)
⚠ Do NOT drop equipment at these stores
These branded retail stores share the carrier's name but cannot accept equipment returns for this service. Confirm before driving:
- AT&T Authorized Retailers (operated by Prime Communications, Wireless Vision, etc — franchise stores cannot accept Fiber returns)
- Cricket Wireless stores (AT&T-owned brand but separate operations)
Common mistake: AT&T does NOT accept fiber equipment at retail stores. Period. Even the corporate-operated AT&T Stores will redirect you to UPS. The official return path is UPS/FedEx prepaid label only. Driving to a store wastes your time.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store nationally — AT&T equipment return UPS Store partner
Any UPS Store location, (nationwide), — —
Accepts equipment: AT&T Gateway, Fiber ONT, U-verse receivers
Branded as: The UPS Store
Call AT&T to generate a prepaid return label OR pull it from your account. UPS scans, gives you a receipt, done. THE official path for AT&T.
-
Any FedEx Office Print & Ship Center FedEx partner
Any FedEx Office location, (nationwide), — —
Accepts equipment: AT&T Gateway, Fiber ONT, U-verse receivers
Branded as: FedEx Office
Alternative to UPS — same prepaid-label flow. Pick whichever is closer.
Does AT&T Fiber serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →AT&T Fiber — Honest 2026 Review + Real Pricing vs Cable Incumbents
We've written a long-form review of AT&T Fiber going deeper than this stub — real pricing tests, install-day stories, competitor comparisons, the works.
Read the full review →Sources & verification
Last verified 2026-05-28. Records over 180 days old are auto-flagged for re-verification.