BUCKEYE BROADBAND EQUIPMENT RETURN · 2026 GUIDE
Canceling Buckeye Broadband and need to return your gateway, router, modem, or set-top box? You have 30 days from cancellation before they bill you the full retail price. This page lists the right dropoff locations + the wrong stores to avoid.
Toledo-area customers can use Buckeye stores. Outside that footprint, UPS.
Buckeye Broadband gives you 30 days from cancellation to return all rented equipment. Miss that and they'll typically bill the full retail price — usually $100–$300 per device. We've seen the bill hit on day 31 more than once. Don't drag it out.
The safe paper trail: drop at UPS Store, get the printed tracking receipt, take a photo of it with your phone. If anything goes sideways with the carrier later, that receipt + tracking number is your evidence the equipment was returned on time.
You only need to return equipment Buckeye Broadband rented to you. If you bought a retail modem or router (an Arris, Netgear, TP-Link, etc.) it's yours to keep — they'll never ask for it back. If you have a Buckeye Broadband-branded gateway, that's almost certainly rented. Check your bill — the line item "equipment rental" or "gateway fee" tells you which units to return.
Built by Bear & Rick Baron — a father-and-son AV install team with 78 combined years of residential AV experience. Rick has walked customers through Buckeye Broadband returns hundreds of times after they got the wrong-store runaround. Buckeye Broadband is family-owned since 1965. Verified 2026-06-06 against Buckeye Broadband's official return policy. Re-checked quarterly.