Internet provider · 50-STATE · 5G Home
T-Mobile Home Internet
5G fixed wireless. Cheap, no contracts, no install — but speeds depend entirely on tower load at your address. Great in suburbs near towers. Not a fiber replacement for power users.
- Parent company
- T-Mobile US, Inc. (NASDAQ: TMUS)
- Founded
- 2021
- Headquarters
- Bellevue, WA
- Service types
- 5G Home
- States served
- 50 states: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
- ZIPs covered
- ~28,000
- Residential subs
- ~7,000,000 (2026-Q1)
- Gateway fee
- Included
- Install fee
- Free
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| Home Internet | 245 Mbps | 31 Mbps | $50/mo | Unlimited |
| Home Internet Plus | 415 Mbps | 50 Mbps | $70/mo | Unlimited |
Notes: Free with eligible T-Mobile mobile plan (Magenta MAX). Self-install gateway. Speed varies wildly by tower congestion.
Ownership & corporate history
Ownership type: publicly-traded (since 2021)
Previously known as / acquired: T-Mobile US (parent company, founded 1994 as VoiceStream Wireless)
Same parent as T-Mobile wireless. T-Mobile retail stores CAN process Home Internet equipment returns (the gateway is the only piece) — different from Verizon Fios where wireless and Fios are operationally split.
Customer service & support
- Customer service
- 1-844-275-9310
- Technical support
- 1-844-275-9310
- Billing
- 1-844-275-9310
- Billing portal
- https://www.t-mobile.com/account
- Mailing address
- T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176
Returning your equipment
Accepted return methods: t-mobile-store-corporate · ups-store-prepaid-label · fedex-prepaid-label
You must return: T-Mobile 5G Gateway (KVD21 or G4AR or G4SE — the cylindrical/grey unit)
⚠ Do NOT drop equipment at these stores
These branded retail stores share the carrier's name but cannot accept equipment returns for this service. Confirm before driving:
- T-Mobile Authorized Dealers (Premium Retailer stores — confirm by phone if they'll accept the Home Internet gateway specifically)
Common mistake: T-Mobile retail stores are generally OK to accept the Home Internet gateway return — but Premium Retailer franchise stores may push back. Use a corporate-operated T-Mobile Store or just UPS the gateway back.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
T-Mobile Store locator Corporate-operated
Multiple per metro, Nationwide, — —
Accepts equipment: 5G Home Internet Gateway
Can sign up for: T-Mobile Home Internet sign-up, T-Mobile Mobile sign-up, Account changes
Branded as: T-Mobile (corporate-operated locations preferred)
Use the locator to filter for corporate stores vs Premium Retailers. Corporate stores reliably handle Home Internet returns.
-
Any UPS Store — T-Mobile prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: 5G Home Internet Gateway
Branded as: The UPS Store
Universal fallback. T-Mobile emails a label to your account on cancellation.
Safety, legal, and regulatory flags
Data breaches
- 2023-01: 37M customers (API breach) · source
Does T-Mobile Home Internet serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.