Internet provider · 13-STATE · Cable · Fiber

WOW! Internet

Regional cable overbuilder pivoting to greenfield fiber in the Southeast. Where they've built fiber, it's competitive. Cable footprint is fine but unremarkable.

🟡 CAVEATS Works, but check the fine print.
cablefiberregionaloverbuilderpublic-company
Parent company
WideOpenWest, Inc. (NYSE: WOW)
Founded
1996
Headquarters
Englewood, CO
Service types
Cable · Fiber
States served
13 states: AL, FL, GA, IL, IN, KY, MD, MI, NC, OH, SC, TN, WI
ZIPs covered
~580
Residential subs
~480,000 (2026-Q1)
Gateway fee
$14/mo
Install fee
$50
Contract
None

Plans & pricing

TierDownUpPriceData cap
300 Mbps 300 Mbps 30 Mbps $45/mo Unlimited
600 Mbps 600 Mbps 50 Mbps $60/mo Unlimited
1 Gig 1 Gbps 50 Mbps $70/mo Unlimited
Fiber 1.2 Gig 1.2 Gbps 1.2 Gbps $80/mo Unlimited
Fiber 5 Gig 5 Gbps 5 Gbps $130/mo Unlimited

Notes: Mostly cable, but aggressive fiber expansion in greenfield builds (FL, GA, AL — under WOW! Fiber brand). Where fiber is available it's a strong pick.

Cities + markets served

Ownership & corporate history

Ownership type: publicly-traded (since 1996)

Previously known as / acquired: WideOpenWest

Public company. Limited retail.

Customer service & support

Customer service
1-866-496-9669
Technical support
1-866-496-9669
Billing
1-866-496-9669
Support portal
https://www.wowway.com/support
Billing portal
https://www.wowway.com/myaccount
Mailing address
WideOpenWest, 7887 E Belleview Ave, Englewood, CO 80111

Returning your equipment

Accepted return methods: ups-store-prepaid-label

You must return: WOW modem, Cable boxes, Voice modem

Common mistake: Limited retail — UPS prepaid label is the standard path.

Official return-equipment instructions →

Where you can actually go in person

Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.

Does WOW! Internet serve your address?

Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.

Check coverage at my ZIP →

Sources & verification

Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.