Internet provider · 13-STATE · Cable · Fiber
WOW! Internet
Regional cable overbuilder pivoting to greenfield fiber in the Southeast. Where they've built fiber, it's competitive. Cable footprint is fine but unremarkable.
- Parent company
- WideOpenWest, Inc. (NYSE: WOW)
- Founded
- 1996
- Headquarters
- Englewood, CO
- Service types
- Cable · Fiber
- States served
- 13 states: AL, FL, GA, IL, IN, KY, MD, MI, NC, OH, SC, TN, WI
- ZIPs covered
- ~580
- Residential subs
- ~480,000 (2026-Q1)
- Gateway fee
- $14/mo
- Install fee
- $50
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 300 Mbps | 300 Mbps | 30 Mbps | $45/mo | Unlimited |
| 600 Mbps | 600 Mbps | 50 Mbps | $60/mo | Unlimited |
| 1 Gig | 1 Gbps | 50 Mbps | $70/mo | Unlimited |
| Fiber 1.2 Gig | 1.2 Gbps | 1.2 Gbps | $80/mo | Unlimited |
| Fiber 5 Gig | 5 Gbps | 5 Gbps | $130/mo | Unlimited |
Notes: Mostly cable, but aggressive fiber expansion in greenfield builds (FL, GA, AL — under WOW! Fiber brand). Where fiber is available it's a strong pick.
Cities + markets served
- Charleston SC
- Knoxville TN
- Detroit metro MI
- Huntsville AL
- Augusta GA
- Panama City FL
- WOW! Fiber greenfield: Orange City FL, Auburn AL, Central FL suburbs
Ownership & corporate history
Ownership type: publicly-traded (since 1996)
Previously known as / acquired: WideOpenWest
Public company. Limited retail.
Customer service & support
- Customer service
- 1-866-496-9669
- Technical support
- 1-866-496-9669
- Billing
- 1-866-496-9669
- Support portal
- https://www.wowway.com/support
- Billing portal
- https://www.wowway.com/myaccount
- Mailing address
- WideOpenWest, 7887 E Belleview Ave, Englewood, CO 80111
Returning your equipment
Accepted return methods: ups-store-prepaid-label
You must return: WOW modem, Cable boxes, Voice modem
Common mistake: Limited retail — UPS prepaid label is the standard path.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store — WOW prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Modem, Cable boxes
Branded as: The UPS Store
Pull label from WOW account.
Does WOW! Internet serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.