Internet provider · 8-STATE · Fixed Wireless · Fiber
Wisper ISP
Largest BEAD award nationally ($350M) and a real coverage footprint, but the billing-after-cancellation pattern in BBB complaints is real. Cancel in writing and confirm.
- Parent company
- Wisper Internet (private)
- Founded
- 2003
- Headquarters
- Mascoutah, IL
- Service types
- Fixed Wireless · Fiber
- States served
- 8 states: AR, IL, IN, KS, KY, MO, OK, TN
- ZIPs covered
- ~580
- Residential subs
- ~65,000 (2026-Q1)
- Gateway fee
- $12/mo
- Install fee
- $250
- Contract
- 24 months
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 25 Mbps Wireless | 25 Mbps | 5 Mbps | $65/mo | Unlimited |
| 100 Mbps | 100 Mbps | 10 Mbps | $90/mo | Unlimited |
| Fiber 1 Gig | 1 Gbps | 1 Gbps | $110/mo | Unlimited |
Notes: $350.3M BEAD — largest single award nationally (Illinois multistate). Public BBB complaints document recurring 'billing after cancellation' pattern — verify your cancel was processed before assuming it's done.
Coverage detail
- Mascoutah IL (HQ)
- Southern IL
- Eastern MO
- Multistate rural fixed-wireless
Ownership & corporate history
Ownership type: private (since 2003)
Largest US BEAD award winner. Reported billing-after-cancellation pattern in BBB complaints.
Customer service & support
- Customer service
- 1-618-559-2880
- Technical support
- 1-618-559-2880
- Billing
- 1-618-559-2880
- Support portal
- https://wisperisp.com/support
- Billing portal
- https://wisperisp.com/myaccount
- Escalation email
- [email protected]
- Mailing address
- Wisper ISP, 1 Industrial Park Dr, Mascoutah, IL 62258
Returning your equipment
Accepted return methods: ups-store-prepaid-label · installer-pickup
You must return: Router, Outdoor antenna
Common mistake: CRITICAL: confirm cancellation in writing. Public BBB pattern of customers being billed after cancellation. Get a confirmation number AND the rep's name when you cancel.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Wisper ISP HQ Corporate-operated
1 Industrial Park Dr, Mascoutah, IL 62258
Accepts equipment: Router, Outdoor antenna
Can sign up for: Wisper sign-up, Bill pay
Branded as: Wisper ISP (corporate)
IL HQ.
-
Any UPS Store — Wisper prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Router
Branded as: The UPS Store
Outdoor antenna may need installer.
BEAD & broadband grants
- IL: $350,300,000 · awarded 2024-11 · source
Does Wisper ISP serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Wisper ISP — IL Multistate BEAD Honest Take
We've written a long-form review of Wisper ISP going deeper than this stub — real pricing tests, install-day stories, competitor comparisons, the works.
Read the full review →Sources & verification
Last verified 2026-05-27. Records over 180 days old are auto-flagged for re-verification.