Internet provider · 4-STATE · Fiber · Fixed Wireless
Webpass
Alphabet's MDU-only ISP. If your apartment building is wired for Webpass, you get gigabit Ethernet to the wall for $70/mo flat — no contracts, no install fees. Only works in specific buildings; check yours specifically.
- Parent company
- Alphabet Inc. (acquired 2016) (NASDAQ: GOOGL)
- Founded
- 2003
- Headquarters
- San Francisco, CA
- Service types
- Fiber · Fixed Wireless
- States served
- 4 states: CA, CO, FL, IL
- ZIPs covered
- ~65
- Residential subs
- ~42,000 (2026-Q1)
- Gateway fee
- Included
- Install fee
- Free
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 100 Mbps Ethernet | 100 Mbps | 100 Mbps | $55/mo | Unlimited |
| 1 Gig Ethernet | 1 Gbps | 1 Gbps | $70/mo | Unlimited |
Notes: Multi-dwelling-unit (MDU) only. Wired Ethernet to your wall. Owned by Alphabet (Google) since 2016. Only available in specific buildings — not address-by-address.
Buildings served
- Fox Plaza Apartments (San Francisco)
- 200 Brannan St (San Francisco)
- Trinity Place towers (San Francisco)
- 777 Tower (Los Angeles, downtown)
- AMLI Marina Del Rey (Los Angeles)
- Aqua at Lakeshore East (Chicago)
- Marina City towers (Chicago)
- Onyx Apartments (Miami)
- Brickell-area condo towers (Miami)
- Total: ~200 MDU buildings across SF, LA, Chicago, Miami, Denver
Ownership & corporate history
Ownership type: subsidiary (since 2016)
Previously known as / acquired: Webpass (independent)
Acquired by Alphabet (Google) 2016. Operates under GFiber umbrella but with own brand for MDU-only markets.
Customer service & support
- Customer service
- 1-877-987-9295
- Technical support
- 1-877-987-9295
- Billing
- 1-877-987-9295
- Support portal
- https://webpass.net/help/
- Billing portal
- https://account.webpass.net/
- Mailing address
- Webpass, 1600 Amphitheatre Parkway, Mountain View, CA 94043
Returning your equipment
Accepted return methods: mail-to-webpass · ups-store-prepaid-label
You must return: Webpass-provided router (if any — most customers BYO)
Common mistake: Most Webpass installs are Ethernet-to-wall — no Webpass equipment to return. Confirm with support.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store — Webpass prepaid label (if needed) UPS Store partner
Any UPS Store, (building-specific markets), — —
Accepts equipment: Router (if rented)
Branded as: The UPS Store
Most likely you have nothing to return.
Does Webpass serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.