Internet provider · NY · Fiber
Pilot Fiber
NYC fiber overbuilder. SMB + multifamily focused. Symmetric Gig at fair pricing.
- Parent company
- Pilot (private)
- Founded
- 2014
- Headquarters
- New York, NY
- Service types
- Fiber
- States served
- 1 state: NY
- ZIPs covered
- ~18
- Residential subs
- ~12,500 (2026-Q1)
- Gateway fee
- Included
- Install fee
- $100
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 1 Gig | 1 Gbps | 1 Gbps | $100/mo | Unlimited |
| 10 Gig | 10 Gbps | 10 Gbps | $350/mo | Unlimited |
Notes: NYC fiber overbuilder for SMBs + MDU.
Cities + markets served
- Manhattan NY
- Brooklyn NY
- Queens NY
Ownership & corporate history
Ownership type: see-record
See main carrier record.
Customer service & support
- Customer service
- (see website)
- Technical support
- (see website)
- Billing
- (see website)
- Support portal
- https://www.pilotfiber.com/support
- Billing portal
- https://www.pilotfiber.com/
Returning your equipment
Accepted return methods: mail-to-carrier-hq · ups-store-prepaid-label
You must return: Carrier-rented gateway/router/ONT, Set-top boxes (if any), Remotes
Common mistake: Call the carrier first to get a prepaid label, then drop at any UPS Store with the label. Keep the tracking receipt.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store nationally — Pilot Fiber prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Carrier-rented equipment
Branded as: The UPS Store (independent franchise)
Bring the carrier-issued prepaid label.
Does Pilot Fiber serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.