Internet provider · 8-STATE · Fiber · DSL
Otelco
Rural incumbent local exchange carrier scattered across the South + New England. Fiber tier where built is fine; legacy DSL in the towns they haven't reached is slow.
- Parent company
- Otelco Inc. (private 2024 — taken private from NASDAQ: OTEL)
- Founded
- 1999
- Headquarters
- Oneonta, AL
- Service types
- Fiber · DSL
- States served
- 8 states: AL, MA, ME, MO, MS, NH, VT, WV
- ZIPs covered
- ~180
- Residential subs
- ~22,000 (2026-Q1)
- Gateway fee
- Included
- Install fee
- Free
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 100 Mbps | 100 Mbps | 100 Mbps | $55/mo | Unlimited |
| 1 Gig | 1 Gbps | 1 Gbps | $95/mo | Unlimited |
Notes: Rural ILEC serving small towns across the Deep South and New England. Taken private in 2024 to fund the fiber transition.
Cities + markets served
- Brewton AL
- Blountsville AL
- Saco ME
- Hopkinton MA
- Greenfield MA
- Carthage MS
- Newport NH
Ownership & corporate history
Ownership type: private-equity (since 1999)
Previously known as / acquired: Hopper Telecommunications · Brindlee Mountain Telephone · I-Land Internet Services · Mid-Maine Communications
Taken private 2024 from public OTEL ticker.
Customer service & support
- Customer service
- 1-877-218-9608
- Technical support
- 1-877-218-9608
- Billing
- 1-877-218-9608
- Support portal
- https://www.otelco.com/support/
- Billing portal
- https://www.otelco.com/myaccount/
- Mailing address
- Otelco, 505 Third Ave E, Oneonta, AL 35121
Returning your equipment
Accepted return methods: ups-store-prepaid-label
You must return: Otelco router/ONT
Common mistake: Standard UPS path.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store — Otelco prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Router/ONT
Branded as: The UPS Store
Universal.
Does Otelco serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.