Internet provider · 15-STATE · Cable · Fiber
Optimum
NYC-area cable + a fiber overlay in NJ and Long Island. Cable tier is fine; fiber tier is genuinely competitive with Verizon Fios. Get fiber if your address has it, skip the cable tier if Fios is also available.
- Parent company
- Altice USA, Inc. (NYSE: ATUS)
- Founded
- 1973
- Headquarters
- Long Island City, NY
- Service types
- Cable · Fiber
- States served
- 15 states: AR, CA, CT, KY, LA, MS, NC, NJ, NY, OK, PA, TN, TX, VA, WV
- ZIPs covered
- ~3,100
- Residential subs
- ~4,100,000 (2026-Q1)
- Gateway fee
- $10/mo
- Install fee
- $100
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 300 Mbps | 300 Mbps | 20 Mbps | $40/mo | Unlimited |
| 500 Mbps | 500 Mbps | 20 Mbps | $60/mo | Unlimited |
| 1 Gig | 940 Mbps | 35 Mbps | $80/mo | Unlimited |
| Fiber 1 Gig | 1 Gbps | 1 Gbps | $80/mo | Unlimited |
| Fiber 5 Gig | 5 Gbps | 5 Gbps | $180/mo | Unlimited |
Notes: Fiber footprint expanding across Long Island, NJ, and Bronx — same address may have both cable and fiber options. Watch which you're buying.
Coverage detail
- NYC metro (Long Island, NJ, CT)
- Suddenlink legacy territory: AR, LA, TX, WV
- Fiber 5 Gig: NJ + Long Island only
Ownership & corporate history
Ownership type: publicly-traded (since 1973)
Previously known as / acquired: Cablevision Systems Corp (acquired by Altice 2016) · Suddenlink (legacy Altice brand merged into Optimum 2022)
Altice USA operates Optimum (NE markets) and the legacy Suddenlink footprint (now also Optimum-branded since 2022). Stores in legacy Suddenlink markets sometimes still have older Suddenlink signage — they handle Optimum equipment fine.
Customer service & support
- Customer service
- 1-866-200-7273
- Technical support
- 1-866-200-7273
- Billing
- 1-866-200-7273
- Support portal
- https://www.optimum.com/support
- Billing portal
- https://www.optimum.net/login
- Mailing address
- Optimum, 1111 Stewart Ave, Bethpage, NY 11714
Returning your equipment
Accepted return methods: optimum-store-corporate · ups-store-prepaid-label · mail-prepaid
You must return: Optimum modem/gateway, Set-top boxes, Voice modem, Remote
⚠ Do NOT drop equipment at these stores
These branded retail stores share the carrier's name but cannot accept equipment returns for this service. Confirm before driving:
- Optimum Authorized Retailers (third-party stores — confirm they accept returns before driving)
Common mistake: Some legacy Suddenlink markets had retail-partner stores that closed during the 2022 rebrand. The official return path is the Optimum Store locator or UPS prepaid.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Optimum Store locator Corporate-operated
Multiple per metro, NY/NJ/CT primary; TX/LA/AR/WV via legacy Suddenlink, — —
Accepts equipment: Modem, Set-top boxes, Voice modem, Remote
Can sign up for: Optimum Internet, TV, Voice, Mobile, Bill pay
Branded as: Optimum (corporate-operated, Altice USA)
Filter by ZIP. Some legacy Suddenlink-market locations have reduced hours — call ahead.
-
Any UPS Store — Optimum prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Optimum modem, Set-top boxes, Voice modem
Branded as: The UPS Store
Standard prepaid-label drop. Universal fallback.
Safety, legal, and regulatory flags
Data breaches
- 2025-08: Customer billing data — Altice USA notification · source
Does Optimum serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.