Internet provider · 23-STATE · Fiber · DSL
Kinetic by Windstream
Emerged from 2020 bankruptcy as a fiber-first rural carrier. Aggressive build pace (~500k new passings/year, much of it BEAD-funded). Customer service still recovering from the legacy DSL era — worth checking your specific market's reviews.
- Parent company
- Windstream Holdings II, LLC (private — emerged from Ch.11 2020)
- Founded
- 2006
- Headquarters
- Little Rock, AR
- Service types
- Fiber · DSL
- States served
- 23 states: AL, AR, FL, GA, IA, IL, IN, KS, KY, MN, MO, MS, NC, NE, NM, NY, OH, OK, PA, SC, TN, TX, WV
- ZIPs covered
- ~3,100
- Residential subs
- ~1,100,000 (2026-Q1)
- Gateway fee
- Included
- Install fee
- Free
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 100 Mbps | 100 Mbps | 100 Mbps | $40/mo | Unlimited |
| 500 Mbps | 500 Mbps | 500 Mbps | $60/mo | Unlimited |
| 1 Gig | 1 Gbps | 1 Gbps | $70/mo | Unlimited |
| 2 Gig | 2 Gbps | 2 Gbps | $100/mo | Unlimited |
Notes: Mid-America regional carrier focused on rural and small-town fiber builds. Heavy BEAD recipient — adding ~500k passings annually.
Coverage detail
- Lexington KY, Charlotte NC, Lincoln NE — largest cities
- Rural footprint across 18 states
Ownership & corporate history
Ownership type: private (since 2006)
Previously known as / acquired: Windstream Communications (Chapter 11 2020, emerged private 2020)
Private since 2020 Ch.11 exit. Limited retail.
Customer service & support
- Customer service
- 1-844-211-1359
- Technical support
- 1-844-211-1359
- Billing
- 1-844-211-1359
- Support portal
- https://www.windstream.com/support
- Billing portal
- https://my.windstream.com/
- Mailing address
- Windstream, 4001 N Rodney Parham Rd, Little Rock, AR 72212
Returning your equipment
Accepted return methods: ups-store-prepaid-label
You must return: Kinetic router/ONT, Set-top boxes
Common mistake: Windstream has minimal retail. UPS prepaid label is the path.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store — Kinetic prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Router/ONT, Set-top boxes
Branded as: The UPS Store
Pull label from Windstream support.
BEAD & broadband grants
Does Kinetic by Windstream serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.