Internet provider · 10-STATE · Fiber
Hotwire Communications
MDU-only fiber operator. Common in South FL high-rise condos and NYC luxury towers. If your building has Hotwire, you don't have a meaningful alternative — but the service itself is generally fine.
- Parent company
- Hotwire Communications (private)
- Founded
- 2000
- Headquarters
- Fort Lauderdale, FL
- Service types
- Fiber
- States served
- 10 states: AZ, FL, GA, NC, NJ, NY, PA, SC, TX, VA
- ZIPs covered
- ~220
- Residential subs
- ~195,000 (2026-Q1)
- Gateway fee
- Included
- Install fee
- Free
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| Fision 1 Gig | 1 Gbps | 1 Gbps | $80/mo | Unlimited |
| Fision 2 Gig | 2 Gbps | 2 Gbps | $110/mo | Unlimited |
Notes: MDU-focused fiber operator. Largely available only in specific high-rise condos, apartment communities, and HOA-managed master plans.
Buildings served
- Fontainebleau Sorrento, Aventura FL
- Trump Royale Sunny Isles FL
- Brickell Heights East/West Miami FL
- Quartz NYC
- One Wall Street NYC
- Total: ~1,200 MDU properties across 10 states
Ownership & corporate history
Ownership type: see-record
See main carrier record for ownership detail.
Customer service & support
- Customer service
- (see website)
- Technical support
- (see website)
- Billing
- (see website)
- Support portal
- https://www.hotwirecommunications.com/support
- Billing portal
- https://www.hotwirecommunications.com/
Returning your equipment
Accepted return methods: mail-to-carrier-hq · ups-store-prepaid-label
You must return: Carrier-rented gateway/router/ONT, Set-top boxes (if any), Remotes
Common mistake: Call the carrier first to get a prepaid label, then drop the equipment at any UPS Store with the label. Keep the tracking receipt — UPS dropoff is the safest paper trail.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store nationally — Hotwire Communications prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Carrier-rented equipment
Branded as: The UPS Store (independent franchise)
Bring the carrier-issued prepaid label and the equipment in original packaging if you still have it.
Does Hotwire Communications serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.