Internet provider · HI · Fiber
Hawaiian Telcom
Hawaii's incumbent telco — gone fully fiber. The right pick if you're in the islands and have a choice between this and Spectrum cable.
- Parent company
- Cincinnati Bell / altafiber
- Founded
- 1883
- Headquarters
- Honolulu, HI
- Service types
- Fiber
- States served
- 1 state: HI
- ZIPs covered
- ~95
- Residential subs
- ~130,000 (2026-Q1)
- Gateway fee
- Included
- Install fee
- Free
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 300 Mbps | 300 Mbps | 300 Mbps | $55/mo | Unlimited |
| 1 Gig | 1 Gbps | 1 Gbps | $75/mo | Unlimited |
| 2 Gig | 2 Gbps | 2 Gbps | $100/mo | Unlimited |
Notes: Hawaii's incumbent telco. Fully fiber on all islands. Acquired by Cincinnati Bell (altafiber) in 2018. Major competitor to Spectrum in the islands.
Cities + markets served
- Honolulu (Oahu)
- Hilo (Big Island)
- Kahului (Maui)
- Lihue (Kauai)
- Statewide fiber footprint
Ownership & corporate history
Ownership type: subsidiary (since 2018)
Previously known as / acquired: Hawaiian Telcom Communications (independent until 2018 altafiber acquisition)
Subsidiary of altafiber (Cincinnati Bell). Local Hawaii operations.
Customer service & support
- Customer service
- (643-3456 in HI)
- Technical support
- (643-3456 in HI)
- Billing
- (643-3456 in HI)
- Support portal
- https://www.hawaiiantel.com/support
- Billing portal
- https://www.hawaiiantel.com/myaccount
- Mailing address
- Hawaiian Telcom, 1177 Bishop St, Honolulu, HI 96813
Returning your equipment
Accepted return methods: hawaiian-telcom-store · ups-store-prepaid-label
You must return: Hawaiian Telcom router/ONT, Set-top boxes
Common mistake: Multiple stores across all islands. Use store locator.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Hawaiian Telcom Store locator (all islands) Corporate-operated
Multiple per island, Honolulu/Hilo/Kahului/Lihue, HI —
📞 643-3456
Accepts equipment: Router/ONT, Set-top boxes
Can sign up for: Hawaiian Telcom Internet, TV, Voice, Bill pay
Branded as: Hawaiian Telcom (corporate)
Each major island has at least one store.
Does Hawaiian Telcom serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.