Internet provider · CT · Fiber · Cable
Groton Utilities Telecom (Thames Valley)
Groton CT muni utility cable + fiber. Local operations.
- Parent company
- City of Groton, CT (municipal)
- Founded
- 1999
- Headquarters
- Groton, CT
- Service types
- Fiber · Cable
- States served
- 1 state: CT
- ZIPs covered
- ~6
- Residential subs
- ~6,500 (2026-Q1)
- Gateway fee
- Included
- Install fee
- Free
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 300 Mbps | 300 Mbps | 30 Mbps | $60/mo | Unlimited |
| 1 Gig | 1 Gbps | 1 Gbps | $85/mo | Unlimited |
Notes: Groton CT muni utility since 1999.
Cities + markets served
- Groton CT
- Mystic CT
- New London CT area
Ownership & corporate history
Ownership type: see-record
See main carrier record.
Customer service & support
- Customer service
- (see website)
- Technical support
- (see website)
- Billing
- (see website)
- Support portal
- https://www.thamesvalleycom.com/support
- Billing portal
- https://www.thamesvalleycom.com/
Returning your equipment
Accepted return methods: mail-to-carrier-hq · ups-store-prepaid-label
You must return: Carrier-rented gateway/router/ONT, Set-top boxes (if any), Remotes
Common mistake: Call the carrier first to get a prepaid label, then drop at any UPS Store with the label. Keep the tracking receipt.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store nationally — Groton Utilities Telecom (Thames Valley) prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Carrier-rented equipment
Branded as: The UPS Store (independent franchise)
Bring the carrier-issued prepaid label and the equipment in original packaging if you still have it.
Does Groton Utilities Telecom (Thames Valley) serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.