Internet provider · TN · Fiber
EPB Fiber Optics
Municipal fiber gold standard. EPB serves only Chattanooga and a few neighboring towns, but it set the price, speed, and customer-service benchmark every private ISP gets measured against. If you live in their footprint, you have no good reason to buy anything else.
- Parent company
- City of Chattanooga, TN (municipal utility)
- Founded
- 2010
- Headquarters
- Chattanooga, TN
- Service types
- Fiber
- States served
- 1 state: TN
- ZIPs covered
- ~28
- Residential subs
- ~130,000 (2026-Q1)
- Gateway fee
- Included
- Install fee
- Free
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 300 Mbps | 300 Mbps | 300 Mbps | $58/mo | Unlimited |
| 1 Gig | 1 Gbps | 1 Gbps | $68/mo | Unlimited |
| 10 Gig | 10 Gbps | 10 Gbps | $299/mo | Unlimited |
| 25 Gig | 25 Gbps | 25 Gbps | $1,500/mo | Unlimited |
Notes: Municipal utility, not-for-profit. $0 install on most plans. 25 Gig was the first residential 25 Gig service in the world (2022).
Ownership & corporate history
Ownership type: municipal (since 2010)
Municipal utility, not-for-profit, owned by the City of Chattanooga. Has a physical customer service center.
Customer service & support
- Customer service
- (423) 648-1372
- Technical support
- (423) 648-1372
- Billing
- (423) 648-1372
- Support portal
- https://epb.com/customer-support/
- Billing portal
- https://epb.com/billing/
- Mailing address
- EPB, P.O. Box 182255, Chattanooga, TN 37422
Returning your equipment
Accepted return methods: epb-customer-center
You must return: EPB router/ONT, Set-top boxes (if you had EPB TV)
Common mistake: Single drop-off location. Confirm hours before driving.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
EPB Customer Service Center Corporate-operated
10 W M.L.K. Blvd, Chattanooga, TN 37402
Accepts equipment: Router/ONT, Set-top boxes
Can sign up for: EPB Fiber Optics sign-up, EPB Electricity, Bill pay
Branded as: EPB (municipal)
Open M-F. Free parking. Bring your equipment + ID for the return receipt.
Does EPB Fiber Optics serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.