Internet provider · 16-STATE · Fiber
Crown Castle Fiber
Mostly an enterprise/wholesale carrier. Limited consumer footprint. Listed for completeness — most home customers will encounter this brand only in specific MDU buildings.
- Parent company
- Crown Castle Inc. (sale of fiber business pending 2026) (NYSE: CCI)
- Founded
- 2017
- Headquarters
- Houston, TX
- Service types
- Fiber
- States served
- 16 states: CA, CO, DC, FL, GA, IL, MA, NC, NJ, NY, OH, PA, TN, TX, VA, WA
- ZIPs covered
- ~850
- Residential subs
- ~12,000 (2026-Q1)
- Gateway fee
- Included
- Install fee
- Free
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| (enterprise pricing — quote-based) | 1 Gbps | 1 Gbps | $0/mo | Unlimited |
Notes: Primarily an enterprise/wholesale fiber operator. Limited consumer offerings — listed for completeness. Crown Castle is divesting the fiber business in 2026.
Cities + markets served
- Major metros nationally — enterprise-only
- Selected MDU consumer in NYC + Boston
- Pending divestiture from Crown Castle parent 2026
Ownership & corporate history
Ownership type: see-record
See main carrier record for ownership detail.
Customer service & support
- Customer service
- (see website)
- Technical support
- (see website)
- Billing
- (see website)
- Support portal
- https://www.crowncastle.com/fiber/support
- Billing portal
- https://www.crowncastle.com/fiber/
Returning your equipment
Accepted return methods: mail-to-carrier-hq · ups-store-prepaid-label
You must return: Carrier-rented gateway/router/ONT, Set-top boxes (if any), Remotes
Common mistake: Call the carrier first to get a prepaid label, then drop the equipment at any UPS Store with the label. Keep the tracking receipt — UPS dropoff is the safest paper trail.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store nationally — Crown Castle Fiber prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Carrier-rented equipment
Branded as: The UPS Store (independent franchise)
Bring the carrier-issued prepaid label and the equipment in original packaging if you still have it.
Does Crown Castle Fiber serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.