Internet provider · 19-STATE · Cable · Fiber
Cox Communications
Regional cable across 19 states with a 1.28 TB monthly data cap that bites streaming-heavy households. Privately held — pricing's negotiable if you call to cancel.
- Parent company
- Cox Enterprises (private)
- Founded
- 1962
- Headquarters
- Atlanta, GA
- Service types
- Cable · Fiber
- States served
- 19 states: AL, AR, AZ, CA, CT, FL, GA, IA, ID, KS, LA, MA, NC, NE, NV, OH, OK, RI, VA
- ZIPs covered
- ~4,200
- Residential subs
- ~5,400,000 (2026-Q1)
- Gateway fee
- $15/mo
- Install fee
- $100
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| Go Fast (100) | 100 Mbps | 5 Mbps | $50/mo | 1,280 GB |
| Go Faster (250) | 250 Mbps | 10 Mbps | $70/mo | 1,280 GB |
| Go Even Faster | 500 Mbps | 20 Mbps | $80/mo | 1,280 GB |
| Go Super Fast | 1 Gbps | 35 Mbps | $100/mo | 1,280 GB |
| Go Beyond Fast | 2 Gbps | 1 Gbps | $150/mo | 1,280 GB |
Notes: 1.28 TB data cap (Unlimited add-on $50/mo). Cox is privately held — pricing is often more negotiable than public-company peers if you push back.
Coverage detail
- Phoenix metro (largest)
- San Diego
- New Orleans
- Las Vegas
- Hampton Roads VA
- Oklahoma City
Ownership & corporate history
Ownership type: family-owned (since 1962)
Previously known as / acquired: Cox Enterprises (originally Atlanta newspaper roots)
Privately held by the Cox family. Cox Solutions Stores are corporate-operated and the main equipment-return path.
Customer service & support
- Customer service
- 1-800-234-3993
- Technical support
- 1-800-234-3993
- Billing
- 1-800-234-3993
- Support portal
- https://www.cox.com/residential/support.html
- Billing portal
- https://myaccount.cox.com/
- Escalation email
- [email protected]
- Mailing address
- Cox Communications, 6205 Peachtree Dunwoody Rd, Atlanta, GA 30328
Returning your equipment
Accepted return methods: cox-solutions-store · ups-store-prepaid-label
You must return: Panoramic Wifi Gateway / Cox modem, Cable boxes (Contour), Voice modem, Remote
⚠ Do NOT drop equipment at these stores
These branded retail stores share the carrier's name but cannot accept equipment returns for this service. Confirm before driving:
- Cox Authorized Retailers (third-party stores selling Cox service but not always equipped to process returns)
Common mistake: Cox Solutions Stores (corporate) handle returns. Third-party 'Cox Authorized Retailers' may not. Confirm corporate-status by calling 1-800-234-3993 before driving.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Cox Solutions Store locator Corporate-operated
Multiple per metro, Nationwide (Cox markets), — —
Accepts equipment: Modem, Cable boxes, Voice modem, Remote
Can sign up for: Cox Internet, TV, Voice, Homelife, Bill pay
Branded as: Cox (corporate-operated)
Official Cox-run stores. Standard residential equipment returns accepted.
-
Any UPS Store — Cox prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Cox modem, Cable boxes, Voice modem
Branded as: The UPS Store
Pull prepaid label from your Cox account or by calling support.
Safety, legal, and regulatory flags
Data breaches
- 2024-12: Limited customer information · source
Does Cox Communications serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.