Internet provider · 17-STATE · Fiber · DSL
Consolidated Communications
17-state legacy carrier with aggressive fiber overlay. Where you can get Consolidated Fiber — take it. Where you're stuck on Consolidated DSL — start looking at LTE Home or Starlink as escape options.
- Parent company
- Searchlight Capital + BCI (private 2024)
- Founded
- 1894
- Headquarters
- Mattoon, IL
- Service types
- Fiber · DSL
- States served
- 17 states: AL, CA, IA, IL, KS, ME, MN, MO, NH, NY, OH, PA, SC, TX, VT, WA, WI
- ZIPs covered
- ~2,200
- Residential subs
- ~800,000 (2026-Q1)
- Gateway fee
- Included
- Install fee
- Free
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| Fiber 500 Mbps | 500 Mbps | 500 Mbps | $50/mo | Unlimited |
| Fiber 1 Gig | 1 Gbps | 1 Gbps | $70/mo | Unlimited |
| Fiber 2 Gig | 2 Gbps | 2 Gbps | $90/mo | Unlimited |
| DSL 50 Mbps | 50 Mbps | 10 Mbps | $60/mo | Unlimited |
Notes: Taken private 2024. Big fiber transformation in progress.
Coverage detail
- 17 states — strongest in NH, ME, VT, IL, TX, MN, WA
Ownership & corporate history
Ownership type: private-equity (since 1894)
Previously known as / acquired: Consolidated Communications · Fidium Fiber (consumer brand) · SureWest · FairPoint Communications
Taken private by Searchlight + BCI 2024 to fund fiber buildout.
Customer service & support
- Customer service
- 1-844-501-5403
- Technical support
- 1-844-501-5403
- Billing
- 1-844-501-5403
- Support portal
- https://www.consolidated.com/support
- Billing portal
- https://my.consolidated.com/
- Mailing address
- Consolidated Communications, 121 S 17th St, Mattoon, IL 61938
Returning your equipment
Accepted return methods: ups-store-prepaid-label
You must return: Fidium/Consolidated router/ONT, Set-top boxes
Common mistake: Standard UPS path.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store — Consolidated prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Router/ONT
Branded as: The UPS Store
Universal.
Does Consolidated Communications serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.