Internet provider · 12-STATE · Cable · Fiber
Astound Broadband
The largest US 'overbuilder' — runs cable + fiber in urban markets where you already have Comcast or Verizon. Cheaper than the incumbent at the same speed. Slowly rebranding RCN, Wave, Grande, enTouch all to one Astound name.
- Parent company
- Stonepeak Infrastructure Partners (private)
- Founded
- 1993
- Headquarters
- Princeton, NJ
- Service types
- Cable · Fiber
- States served
- 12 states: CA, DC, DE, IL, MA, MD, NY, OR, PA, TX, VA, WA
- ZIPs covered
- ~850
- Residential subs
- ~1,620,000 (2026-Q1)
- Gateway fee
- $13/mo
- Install fee
- $70
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 300 Mbps | 300 Mbps | 20 Mbps | $30/mo | Unlimited |
| 600 Mbps | 600 Mbps | 30 Mbps | $45/mo | Unlimited |
| 1 Gig | 1 Gbps | 50 Mbps | $60/mo | Unlimited |
| Fiber 1 Gig | 1 Gbps | 1 Gbps | $60/mo | Unlimited |
| Fiber 2 Gig | 2 Gbps | 2 Gbps | $90/mo | Unlimited |
Notes: Operates in urban markets where it OVERBUILDS the incumbent (RCN in NY/Boston/DC; Wave in PNW; Grande in TX; enTouch in Houston). Often cheaper than the incumbent at the same speed.
Cities + markets served
- RCN brand: NYC, Boston, Philadelphia, Chicago, DC
- Wave brand: Seattle, Portland, San Francisco
- Grande brand: Austin, San Antonio, Dallas
- enTouch brand: Houston metro
- Astound (unified brand): all of the above + new builds
Ownership & corporate history
Ownership type: private-equity (since 2017)
Previously known as / acquired: RCN · Wave Broadband · Grande Communications · enTouch · Astound (unified 2021)
Stonepeak Infrastructure Partners owns Astound. The legacy brand names (RCN, Wave, Grande, enTouch) are being phased out to a single Astound brand.
Customer service & support
- Customer service
- 1-800-427-8686
- Technical support
- 1-800-427-8686
- Billing
- 1-800-427-8686
- Support portal
- https://www.astound.com/support/
- Billing portal
- https://my.astound.com/
- Mailing address
- Astound Broadband, 401 Merritt 7, Norwalk, CT 06851
Returning your equipment
Accepted return methods: astound-store · ups-store-prepaid-label
You must return: Astound modem, Cable boxes, Voice modem, Remote
⚠ Do NOT drop equipment at these stores
These branded retail stores share the carrier's name but cannot accept equipment returns for this service. Confirm before driving:
- Legacy RCN/Wave/Grande/enTouch stores (most have rebranded — confirm they're operating under Astound now)
Common mistake: If you signed up under RCN/Wave/Grande, your account is now Astound. Look for Astound-branded stores or use UPS.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Astound Store locator (former RCN/Wave/Grande/enTouch stores) Corporate-operated
Multiple per metro, Urban markets, — —
Accepts equipment: Modem, Cable boxes
Can sign up for: Astound Internet, TV, Voice
Branded as: Astound (corporate)
Filter by ZIP. Old brand names still appear on signage in some markets.
-
Any UPS Store — Astound prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Modem, Cable boxes
Branded as: The UPS Store
Fallback.
Does Astound Broadband serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.