Internet provider · 3-STATE · Fiber
altafiber
Cincinnati's local telco — turned itself into a fully-fiber metro carrier. If you're in Cincinnati, you probably have altafiber, and it's a better deal than Spectrum.
- Parent company
- Macquarie Asset Management (private — 2021 buyout)
- Founded
- 1873
- Headquarters
- Cincinnati, OH
- Service types
- Fiber
- States served
- 3 states: IN, KY, OH
- ZIPs covered
- ~320
- Residential subs
- ~410,000 (2026-Q1)
- Gateway fee
- Included
- Install fee
- Free
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| Fioptics 400 | 400 Mbps | 400 Mbps | $40/mo | Unlimited |
| Fioptics 1 Gig | 1 Gbps | 1 Gbps | $65/mo | Unlimited |
| Fioptics 2 Gig | 2 Gbps | 2 Gbps | $85/mo | Unlimited |
Notes: 150-year-old incumbent telco that converted to fiber early. Cincinnati metro is essentially 100% fiber. Acquired by Macquarie 2021 — operationally still local.
Cities + markets served
- Cincinnati metro (OH/KY)
- Dayton OH
- Hawaii (via Hawaiian Telcom subsidiary)
Ownership & corporate history
Ownership type: private-equity (since 2021)
Previously known as / acquired: Cincinnati Bell (since 1873)
150-year-old Cincinnati telco. Acquired by Macquarie Asset Management in 2021 — operationally still local. Hawaiian Telcom is a subsidiary.
Customer service & support
- Customer service
- (513) 565-2210
- Technical support
- (513) 565-2210
- Billing
- (513) 565-2210
- Support portal
- https://www.altafiber.com/support/
- Billing portal
- https://www.altafiber.com/myaccount/
- Mailing address
- altafiber, 221 E 4th St, Cincinnati, OH 45202
Returning your equipment
Accepted return methods: altafiber-store · ups-store-prepaid-label
You must return: altafiber router/ONT, Set-top boxes (Fioptics TV)
Common mistake: altafiber stores in the Cincinnati metro handle returns. Outside Cincinnati metro, use UPS.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
altafiber Store locator Corporate-operated
Multiple Cincinnati metro locations, Cincinnati metro, OH/KY —
Accepts equipment: Router/ONT, Fioptics set-top boxes
Can sign up for: altafiber Internet, TV, Voice, Bill pay
Branded as: altafiber (corporate)
Cincinnati-area corporate stores. Use the locator to find your nearest.
-
Any UPS Store — altafiber prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Router/ONT, Set-top boxes
Branded as: The UPS Store
Universal fallback.
Does altafiber serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →altafiber (Cincinnati Bell) — 2026 Review
We've written a long-form review of altafiber going deeper than this stub — real pricing tests, install-day stories, competitor comparisons, the works.
Read the full review →Sources & verification
Last verified 2026-05-28. Records over 180 days old are auto-flagged for re-verification.