Internet provider · 3-STATE · Fiber

altafiber

Cincinnati's local telco — turned itself into a fully-fiber metro carrier. If you're in Cincinnati, you probably have altafiber, and it's a better deal than Spectrum.

🟢 RECOMMENDED When available, take it.
fiberregional
Parent company
Macquarie Asset Management (private — 2021 buyout)
Founded
1873
Headquarters
Cincinnati, OH
Service types
Fiber
States served
3 states: IN, KY, OH
ZIPs covered
~320
Residential subs
~410,000 (2026-Q1)
Gateway fee
Included
Install fee
Free
Contract
None

Plans & pricing

TierDownUpPriceData cap
Fioptics 400 400 Mbps 400 Mbps $40/mo Unlimited
Fioptics 1 Gig 1 Gbps 1 Gbps $65/mo Unlimited
Fioptics 2 Gig 2 Gbps 2 Gbps $85/mo Unlimited

Notes: 150-year-old incumbent telco that converted to fiber early. Cincinnati metro is essentially 100% fiber. Acquired by Macquarie 2021 — operationally still local.

Cities + markets served

Ownership & corporate history

Ownership type: private-equity (since 2021)

Previously known as / acquired: Cincinnati Bell (since 1873)

150-year-old Cincinnati telco. Acquired by Macquarie Asset Management in 2021 — operationally still local. Hawaiian Telcom is a subsidiary.

Customer service & support

Customer service
(513) 565-2210
Technical support
(513) 565-2210
Billing
(513) 565-2210
Support portal
https://www.altafiber.com/support/
Billing portal
https://www.altafiber.com/myaccount/
Mailing address
altafiber, 221 E 4th St, Cincinnati, OH 45202

Returning your equipment

Accepted return methods: altafiber-store · ups-store-prepaid-label

You must return: altafiber router/ONT, Set-top boxes (Fioptics TV)

Common mistake: altafiber stores in the Cincinnati metro handle returns. Outside Cincinnati metro, use UPS.

Official return-equipment instructions →

Where you can actually go in person

Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.

Does altafiber serve your address?

Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.

Check coverage at my ZIP →
Full editorial review

altafiber (Cincinnati Bell) — 2026 Review

We've written a long-form review of altafiber going deeper than this stub — real pricing tests, install-day stories, competitor comparisons, the works.

Read the full review →

Sources & verification

Last verified 2026-05-28. Records over 180 days old are auto-flagged for re-verification.