Internet provider · AK · Fiber · DSL
Alaska Communications
Alaska's #2 ISP. Same engineering constraints as GCI. Fiber where built; DSL otherwise. Usually competitive vs GCI in metro areas.
- Parent company
- Macquarie Group + Penney Co (private)
- Founded
- 1999
- Headquarters
- Anchorage, AK
- Service types
- Fiber · DSL
- States served
- 1 state: AK
- ZIPs covered
- ~180
- Residential subs
- ~95,000 (2026-Q1)
- Gateway fee
- Included
- Install fee
- $100
- Contract
- None
Plans & pricing
| Tier | Down | Up | Price | Data cap |
|---|---|---|---|---|
| 100 Mbps | 100 Mbps | 100 Mbps | $70/mo | Unlimited |
| 1 Gig | 1 Gbps | 1 Gbps | $120/mo | Unlimited |
Notes: Alaska's other major ISP. Taken private by Macquarie + Penney 2021.
Cities + markets served
- Anchorage AK
- Juneau AK
- Fairbanks AK
- Soldotna AK
- Kenai Peninsula
Ownership & corporate history
Ownership type: see-record
See main carrier record for ownership detail.
Customer service & support
- Customer service
- (see website)
- Technical support
- (see website)
- Billing
- (see website)
- Support portal
- https://www.alaskacommunications.com/support
- Billing portal
- https://www.alaskacommunications.com/
Returning your equipment
Accepted return methods: mail-to-carrier-hq · ups-store-prepaid-label
You must return: Carrier-rented gateway/router/ONT, Set-top boxes (if any), Remotes
Common mistake: Call the carrier first to get a prepaid label, then drop the equipment at any UPS Store with the label. Keep the tracking receipt — UPS dropoff is the safest paper trail.
Where you can actually go in person
Confirmed company-operated stores that can sign up service AND accept equipment returns. Authorized-retailer addresses are tagged separately because they cannot always handle returns.
-
Any UPS Store nationally — Alaska Communications prepaid label UPS Store partner
Any UPS Store, (nationwide), — —
Accepts equipment: Carrier-rented equipment
Branded as: The UPS Store (independent franchise)
Bring the carrier-issued prepaid label and the equipment in original packaging if you still have it.
Does Alaska Communications serve your address?
Use our ZIP-coverage tool to confirm availability — we cross-reference live FCC Form 477 data with the carrier's own footprint map.
Check coverage at my ZIP →Sources & verification
Last verified 2026-06-06. Records over 180 days old are auto-flagged for re-verification.